Shipping & Returns
All oneseason garments are made with spirit in Jaipur, India.
Orders currently are sent from oneseason in Melbourne, Australia.
Please allow 1-3 business days for the dispatch of orders.
- Flat rate postage and handling fee of $10.00
- Free shipping on orders over $250.00
- Orders are sent via Australia Post Express
- Tracking will be provided on confirmation of shipping
- If signature upon delivery is required please contact us.
oneseason currently does not ship internationally. Sign up to our mailing list for shipping updates.
oneseason offers returns provided certain conditions are met:
- Your return is initiated within 7 days of receiving your order
- Item/s are in original condition, unworn and unwashed with all tags attached
- The return shipping cost is payable by the customer, oneseason reserves the right to deny a return if it does not meet the conditions above.
Return forms are included with every order. To initiate a return:
1. Complete the return form
2. Send the completed return form with the garment to:
P.O. Box 4344
3. Please ensure returns are shipped in a protective bag with a tracking number. oneseason will not be responsible for goods that are damaged or lost in transit.
4. Please retain the tracking number until you have received confirmation that oneseason has processed the refund.
5. oneseason will issue an email notification once your return is received and processed. Refunds are issued promptly by oneseason but can incur up to 10 business days to be processed by your bank.
Unfortunately, we do not allow for change of mind returns for sale items. This means that you are not able to return items for a refund, nor exchange your garment for a different size or style.
However, if you encounter another issue with your order, simply email us at email@example.com explaining the issue and we will do our best to assist you.
If you encounter an issue with a oneseason item our Customer Care Team are here to help you!
Please email firstname.lastname@example.org with your order number, along with an image or two of the issue. Our team will be in touch to advise your options.
Paymentoneseason accepts the following payment methods:
Credit cards: Visa, MasterCard, American Express, PayPal
oneseason does not accept cheques, cash, money orders, or orders taken over the phone.